Introduction:

www.culinaryclub.com.au (“this website”) is operated by The Culinary Club (“we”, “us”, “our”). We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy.

Terms of Use

This privacy policy must be read in conjunction with our terms and conditions.

Collection of Your Information

We collect selected information about you through our website in an effort to improve your shopping experience, as well as to occasionally communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when required to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of The Culinary Club, our staff, our users, or others.

Types of Information Collected

We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion.  We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

Cookies

Our website uses “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may configure your web browser to not accept cookies, but you may experience a loss of functionality at our website (and others) as a result.

How we use Your Information

We may use your collected information in the following ways:

To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.

To verify your identity and to assist you if you have forgotten your username or password

To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you have agreed to receive such information.

To help us learn more about your shopping preferences in order to personalise this website in accordance with your preferences.

To internally analyse trends and statistics.

To improve or update this website and our products / services.

To protect the security or integrity of our website and our business.

To respond to your enquiries and communicate with you if necessary.

In the case of an order being sent to a recipient other than the person placing the order (for example as a gift) and the Invoice is withheld from the parcel for any reason, we may provide the name and/or email address of the person who placed the order to the person who received the order, if specifically requested to do so by the recipient.

You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request.  Please Contact Us if you wish to opt out of receiving communications from The Culinary Club, or use the Unsubscribe link where provided.

Website and Credit Card Security

We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. www.culinaryclub.com.au uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that other computers are unable to decipher the information, ensuring privacy and security. We do not hold any credit card details in our own systems whatsoever. It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished visiting www.culinaryclub.com.au, especially if you access www.culinaryclub.com.au from a shared computer.

Linking to Third-Party Websites

When taken to third party websites via links on our site, you will be subject to the third party’s privacy policies. While we support the protection of privacy on the Internet and take care not to post links that compromise the privacy of our customers, The Culinary Club cannot be responsible for the actions of any third-party web sites. Third party websites we use include, but may not be limited to: NAB (for transactions by credit card or direct bank transfer), PayPal (for transactions by PayPal and credit card), Afterpay (for transactions by Afterpay), ActiveCampaign and Omnisend (for maintaining our newsletter list), LiveChat (to communicate online with you, if you choose to do so), Magicdust (for webhosting), Shippit (for managing shipping) and Google (for site traffic statistics and customer reviews).

Consent

By using our website, you consent to the collection and use of this information by The Culinary Club.

Changes to our Privacy Policy

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.

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