Payment is required at the time of ordering or booking. Payment types accepted are Visa, Mastercard, American Express, JCB, Diners Club, PayPal and Direct Credit.
If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.
Event bookings are not considered firm until payment has been made and receipted. Your booking may be taken by other customers if payment has not been receipted by us (this is especially the case with Direct Credit payments which may take several days to arrive in our account). You will receive confirmation by email of bookings once receipt of payment is confirmed. For payment by PayPal or Credit Card this will generally be instant. In the case of Direct Credit this may be 2 or 3 days after the booking is made or the order is placed.
Products will be dispatched once receipt of payment is confirmed.
Products will be dispatched only after payment is received.
Delivery will generally be by Australia Post (but we reserve the right to use alternative methods) to the shipping address specified in your order. The Customer is responsible for ensuring the shipping address is correctly specified. The Customer will be responsible for any charges or fees associated with re-delivery of items where the delivery address has been incorrectly specified.
An email will be sent to the email address provided at the time of ordering when your order is dispatched. Deliveries are made from Melbourne, please allow 3-10 days for delivery. Delivery times may be longer at peak times such as Christmas and Easter. Please see our Shipping page for estimated delivery times to your location.
If Australia Post is unable to deliver your order securely they will return it to a nearby Post Office and advise you of this with a card in the letterbox which will detail the time-frame in which you must collect it. If an order has been returned to us because the Customer has failed to collect it from an Australia Post Post Office within the time-frame specified by Australia Post, the Customer will be responsible for additional shipping charges, at whatever the actual Australia Post rate is for that parcel to be sent again. In the event that the Customer requests a refund for the order rather than re-delivery we will refund the order value less the actual shipping cost incurred by us for the order (which may be different to the shipping cost charged on the order, if any) and less a $5 administrative fee.
A flat rate shipping charge of $10 per order Australia-wide (incl. GST) and free shipping for orders over $100 is offered in good faith. For some orders we offer Express Post shipping by Australia Post. We reserve the right to inform you of an alternative shipping cost before dispatching your order in the event of unusual circumstances. In such cases you will be entitled to a full refund if you choose to cancel the order as a consequence. We reserve the right to decline to ship any order.
The payment of any charges levied by Australia Post, or any other contractor we use, after the order has been dispatched, such as a fee for collecting a parcel from the Post Office if delivery cannot be effected, will be the responsibility of the Customer.
For locations outside of Australia, please make an enquiry. If shipping to that destination is feasible, we will provide a shipping cost quotation.
For more information on Shipping please go here
About Our Packaging Materials
We try to use sustainable packaging materials for delivered products as much as possible. We re-use boxes, cartons and filling materials. This means that your delivery may arrive in an eclectic range of (clean and strong) boxes that we re-use from suppliers, and some which have been recycled by our own staff. Otherwise we use new boxes made from sustainable materials. We frequently re-use bubblewrap and other non-sustainable materials which has arrived in packages we have received, rather than throwing it away.
Products are sold on a no return for credit basis unless:
- the products are received in a damaged state, or
- the quantity delivered is incorrect as a result of our error, or
- the product delivered is incorrect as a result of our error, or
- the products are faulty
If you wish to return any product under these conditions please inform us within 48 hours of delivery by email to email@example.com with full details. You must submit photographic evidence of any products damaged in transit. Please retain the damaged goods and parcel until we make arrangements for its return.
If we agree to a product return under any other circumstances you will retain the goods until we make arrangements for their return. Any refund agreed will be made only after the goods are returned.
4. CANCELLATION POLICY FOR EVENT BOOKINGS
We pride ourselves on respecting the venues we use and we make commitments to our venues based on your booking. And to preserve the intimacy of our events we may have turned away bookings after receiving your booking to keep numbers at a pleasant level.
For these reasons the following refund policy applies in the event of a cancellation for all or part of your booking:
If you cancel more than 7 days before the event – 50% refund
If you cancel less than 7 days before the event – Nil
If an event is cancelled or does not proceed for any reason we will refund your payment in full.
We respect your privacy and will not wilfully disclose any personal information regarding you without first obtaining your permission, unless required by law.
6. MODIFICATION TO WEBSITE AND TERMS AND CONDITIONS
We reserve the right to modify our website and our Terms and Conditions at any time without prior notice. You have the opportunity to review our Terms and Conditions when Checking Out. We encourage you to review our Terms and Conditions from time to time.