Payment is required at the time of ordering or booking. Payment types accepted are Visa, Mastercard, American Express, JCB, PayPal, Afterpay and Direct Credit.
If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.
Event bookings are not considered firm until payment has been made and receipted. Your booking may be taken by other customers if payment has not been receipted by us (this is especially the case with Direct Credit payments which may take several days to arrive in our account). You will receive confirmation by email of bookings once receipt of payment is confirmed. For payment by PayPal or Credit Card this will generally be instant. In the case of Direct Credit this may be 2 or 3 days after the booking is made or the order is placed.
Products will be dispatched once receipt of payment is confirmed.
Products will be dispatched only after payment is received.
Delivery will generally be by Australia Post, Fastway Couriers or Couriers Please (but we reserve the right to use alternative methods) to the shipping address specified in your order. The Customer is responsible for ensuring the shipping address is correctly specified. The Customer will be responsible for any charges or fees associated with re-delivery of items where the delivery address has been incorrectly specified.
An email will be sent to the email address provided at the time of ordering when your order is dispatched. Deliveries are made from Melbourne. Please allow 3-10 days for delivery. Delivery times may be longer at peak times such as Christmas and Easter. Please see our Shipping page for estimated delivery times to your location.
If your order is sent by Australia Post and they are unable to deliver your order or leave it in a secure place they will return it to a nearby Post Office and advise you of this with a card in the letterbox which will detail the time-frame in which you must collect it. If an order is sent by Fastway Couriers or Couriers Please and they are unable to deliver your order or leave it in a secure place they will leave a card advising how to re-schedule your delivery, or where you may collect it from.
If an order has been returned to us because the Customer has failed to collect it from an Australia Post Post Office, or from Fastway Couriers or Couriers Please within the time-frame specified by them, the Customer will be responsible for additional shipping charges, at whatever the actual cost is for that parcel to be sent again plus any charges for the parcel return. In the event that the Customer requests a refund for the order rather than re-delivery we will refund the order value less the actual shipping cost incurred by us for the order (which may be different to the shipping cost charged on the order, if any), the parcel return charges and a $5 administrative fee.
Delivery address details are based on the information provided by the Customer at the time of placing the order. Where a delivery address is incomplete, incorrect or otherwise undeliverable, or where the delivery service has attempted but been unable to successfully complete delivery, our postage providers may charge additional fees for parcel returns and collections. These fees will be charged to the Customer prior to the re-release of the order. We will make contact with the customer in these instances to confirm delivery details prior to processing any additional fees (and prior to re-releasing goods).
A flat rate shipping charge of $12 per order Australia-wide (incl. GST) and free shipping for orders over $200 is offered in good faith. For some orders we offer Express Post shipping by Australia Post. We reserve the right to inform you of an alternative shipping cost before dispatching your order in the event of unusual circumstances. In such cases you will be entitled to a full refund if you choose to cancel the order as a consequence. We reserve the right to decline to ship any order.
The payment of any charges levied by Australia Post, or any other courier we use, after the order has been dispatched, such as a fee for collecting a parcel from the Post Office if delivery cannot be effected, will be the responsibility of the Customer.
We do not presently ship to locations outside Australia.
For more information on Shipping please go here
About Our Packaging Materials
We try to use sustainable packaging materials for delivered products as much as possible. We re-use boxes, cartons and filling materials. This means that your delivery may arrive in an eclectic range of (clean and strong) boxes that we re-use from suppliers. Otherwise we use new boxes made from sustainable materials. We frequently re-use bubblewrap and other material which has arrived in packages we have received, rather than throwing it away. We occasionally use foam peanuts which are 100% bio-degradable. Our objective is to ensure your delivery arrives in perfect condition whilst minimising waste.
We will replace or refund the cost of any product(s) if:
- the products are received in a damaged state (except for products affected by hot weather, see below), or
- the quantity delivered is incorrect as a result of our error, or
- the product delivered is incorrect as a result of our error, or
- the product is faulty
Please note that we do not accept returns for products affected by hot weather in transit. The Customer bears this risk.
If you wish to return any product under these conditions please inform us within 48 hours of receipt of the goods by email to firstname.lastname@example.org with full details. You must submit photographic evidence of any products damaged in transit. Please retain the damaged goods and parcel until we make arrangements for its return or disposal. In these situations we will cover the cost of shipping replacement goods to you.
If you wish to make a return for any other reason please notify us within 48 hours of receipt of the goods by email to email@example.com with full details. We will only accept returns if the product is unopened and in a saleable condition. In these circumstances, the cost of return shipping will be the responsibility of the customer.