shipping – general
We charge a flat rate shipping charge per order of $12 (inclusive of GST) Australia-wide. For orders over $150 shipping is free. We generally use Australia Post for most deliveries.
Australia Post Express Post shipping is available for orders which weigh less than 5kg. If your order is less than 5kg in weight you will be presented with an option to choose Express Post at the time of checkout. We offer a Flat Rate $17 (inclusive of GST) for smaller orders, weighing less than 3kg, or a Flat Rate $27 (inclusive of GST) for orders weighing between 3kg-5kg. We do not offer Express Post delivery for orders weighing more than 5kg or for Paella Pans. See below for more details on Express Post deliveries.
We endeavour to dispatch orders the same day if received before 12:00 noon (Melbourne time) or otherwise the following business day. However, very occasionally it may take several days to dispatch your order. You will receive an email from us when your order is dispatched. You will also receive an email from Australia Post once your order is in their hands which provides details on how to track the progress of your delivery.
Flat rate $12 & Free shippinG
We ship from Melbourne via Australia Post. The closer you are to us the faster your delivery will arrive. For normal $12 Flat Rate shipping and Free Shipping (i.e. not Express Post) as a general guide please allow the following approximate time-frames for delivery from the time you receive the email advising you that your order has been dispatched (in business days):
Melbourne Metro 1-2 days
Country Victoria 3-5 days
OTHER STATES & TERRITORIES
Sydney, Canberra, Adelaide 2-3 days
Brisbane, Tasmania 3-4 days
Perth, Darwin 4-8 days
Country other than Victoria 4-10 days
These are guidelines only. Please note that at peak times such as Easter and Christmas it may take longer for your parcel to arrive.
australia post express post
For Express Post deliveries, orders placed before before 12 noon, Monday to Friday (excluding Melbourne Public Holidays) will be delivered next business day to postcodes within the Australia Post Express Post network. This is generally to capital cities (in Perth, CBD only, and excluding Darwin), and many other major regional cities. CLICK HERE to see the network and if your postcode is covered.
If your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links, but it may not be next business day delivery.
shipping outside australia
We do not presently ship to destinations outside Australia as food products are often problematic with Customs regulations.
We will replace or refund the cost of any product(s) if:
- the products are received in a damaged state, or
- the quantity delivered is incorrect as a result of our error, or
- the product delivered is incorrect as a result of our error, or
- the product is faulty
If you wish to return any product under these conditions please inform us within 48 hours of receipt of the goods by email to firstname.lastname@example.org with full details. You must submit photographic evidence of any products damaged in transit. Please retain the damaged goods and parcel until we make arrangements for its return or disposal. In these situations we will cover the cost of shipping replacement goods to you.
If you wish to make a return for any other reason please notify us within 48 hours of receipt of the goods by email to email@example.com with full details. We will only accept returns if the product is unopened and in a saleable condition. In these circumstances, the cost of return shipping will be the responsibility of the customer.
From time to time we are overseas or interstate looking for new products or just having a great culinary time. At these times your order will be dispatched when we return. We will let you know as you go to Checkout if there might be a delay for this reason and tell you when your order will be dispatched. You will have the opportunity to either proceed with your order or not.
We reserve the right to inform you of an alternative shipping cost before dispatching your order in the event of unusual circumstances. In such cases you will be entitled to a full refund if you choose to cancel the order.
Please refer to our Terms and Conditions for further information about deliveries.