last updated: 29 november 2020
The COVID-19 pandemic has certainly caused unprecedented disruption for people, families and businesses around the world. We sincerely hope that you and your loved ones are safe and well and emerging from this episode with good health and a positive outlook.
This update provides information on how The Culinary Club is currently operating. We will update it frequently.
Handling your order
We are currently meeting our objective to dispatch orders placed before 12 noon (Melbourne time) the same business day, otherwise next business day if the order is placed after 12 noon or on the weekend.
Delivering your order
We use Australia Post for most deliveries, but but also use other courier services – Couriers Please and Fastway Couriers – to broaden our ability to get your parcel to you as quickly and efficiently as possible.
Our courier companies suggest that an extra few days to normal transit times should be allowed in the current environment. Express Post parcel delivery has improved and many parcels are being delivered next business day to covered postcodes (if ordered before 12 noon). However you should expect that it may take an extra day or more in the current environment.
This link provides updates from AusPost on their service levels and is updated regularly https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic
All courier companies are practising careful transaction protocols to minimise the risk to their staff and you. This includes social distancing, removing the need for a signature and parcels being left in a safe place if possible to do so.
We have good stock levels of most products but there are some disruptions:
French Pantry Products – Some of our French pantry ingredients are out of stock as we await new stock from France. This includes our Bisques. It may be several months before this stock arrives due to shutdowns of production facilities in France over the past few months. Some deliveries have recently been received and we have replenished stocks of some out-of-stock items. Griottines are expected in early-mid December.
French Laguiole Cutlery – We are out of stock of a number of items, as are all other retailers. We have just received a large shipment of a number of items that have been out of stock for a little while. More stock is on the way for other items with delivery for most expected in December. However some popular items are not expected until February 2021. Use the Waitlist to be notified when the item is back in stock.
Spanish Pantry Products – Some of our Spanish products from the Basque region will be affected by a complete lockdown of regional borders there. This applies particularly to our Guindilla peppers and other vegetables. It may be some months before we receive new stock.
Paella Pans – we have recently taken delivery of 28cm and 34cm Paella pans and Induction suitable pans, but are still waiting on delivery of larger pans. which are are expected to arrive in early December. Use the Waitlist to be notified.
Italian Pantry Products – We have recently received a delivery of Italian products but a few specialty items are still in short supply. More shipments are expected over the next couple of months. Use the Waitlist to be notified.
If a product is out of stock please use the Waitlist feature. You will be notified by email when that item is back in stock.
Please take care and be safe! We will continue to do our utmost to get your orders delivered promptly.
And finally, thank you so much for your support.
Céline & Craig
The Culinary Club