last updated:  13 February 2021

The COVID-19 pandemic has continues to cause unprecedented disruption for people, families and businesses around the world. We sincerely hope that you and your loved ones are emerging from this episode with good health and a positive outlook.

This update provides information on how The Culinary Club is currently operating. We will update it frequently.

Handling your order

We are operating normally during the current lockdown in Melbourne. We are currently meeting our objective to dispatch orders placed before 12 noon (Melbourne time) the same business day, otherwise next business day if the order is placed after 12 noon or on the weekend.

Delivering your order

We use Australia Post for most deliveries, but from time to time use other courier services – Couriers Please and Fastway Couriers – to broaden our ability to get your parcel to you as quickly and efficiently as possible. Delivery times are returning to normal after a protracted period of disruption.

Stock

We  have good stock levels of most products but there are some disruptions:

French Laguiole Cutlery – We are out of stock of a number of items, as are all other retailers. We have just received a large shipment of a number of items that have been out of stock for a little while. More stock is on the way for other items with delivery for most expected in February through to April. Use the Waitlist to be notified when the item is back in stock.

Spanish Pantry Products –  Some of our Spanish products from the Basque region will be affected by a complete lockdown of regional borders there. This applies particularly to our Guindilla peppers and other vegetables. It may be some months before we receive new stock.

Bonilla a la Vista Chips – we recently received a delivery of the chips in the tin but we only received half of our ordered quantity and these were all snapped up very quickly. The producer is having trouble meeting unprecedented global demand. Sorry! We are awaiting another delivery but it may be late February or March before they arrive. Stocks of the 150g packs are good.

If a product is out of stock please use the Waitlist feature. You will be notified by email when that item is back in stock.

Please take care and be safe! We will continue to do our utmost to get your orders delivered promptly.

And finally,  thank you so much for your support.

Céline & Craig

The Culinary Club