last updated: 25 october 2020
The COVID-19 pandemic has certainly caused unprecedented disruption for people, families and businesses around the world. We sincerely hope that you and your loved ones are safe and well and weathering the current situation with good health and a positive outlook.
This update provides information on how The Culinary Club is currently operating. We will update it frequently.
Handling your order
Regular hand sanitisation is undertaken during the process of picking and packing your order. We are maintaining strictly limited interactions with others and are practising social distancing at all times. So far, this is working and we’re fortunate to be in good health.
Stage 4 Lockdown regulations in Melbourne are not affecting our ability to pack and send your orders. As an online supplier of mostly food items, we are permitted to continue operating.
We are currently meeting our objective to dispatch orders placed before 12 noon (Melbourne time) the same business day, otherwise next business day if the order is placed after 12 noon or on the weekend.
Delivering your order
We use Australia Post for most deliveries, but but also use other courier services – Couriers Please and Fastway Couriers – to broaden our ability to get your parcel to you as quickly and efficiently as possible.
As we are in Melbourne all couriers we use have been required to reduce staff by 10% in their parcel centres to meet Government Stage 4 Lockdown requirements. Our courier companies suggest that an extra few days to normal transit times should be allowed for as a result. For Victorian deliveries longer delays are occurring. AusPost are currently routing many parcels to Sydney sorting centres to relieve the load on Melbourne centres which are overloaded due to the Lockdown regulations and a massive increase in parcel numbers. You may see unusual entries on your parcel tracking notifications – such as an arrival in a Sydney parcel centre – even if your order is to be delivered in Victoria. Express Post parcel delivery has improved and many parcels are being delivered next business day to covered postcodes (if ordered before 12 noon). However you should expect that it may take an extra day or more in the current environment.
This link provides updates from AusPost on their service levels and is updated regularly https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic
All courier companies are practising careful transaction protocols to minimise the risk to their staff and you. This includes social distancing, removing the need for a signature and parcels being left in a safe place if possible to do so.
We have good stock levels of most products but there are some disruptions:
French Pantry Products – Some of our French pantry ingredients are out of stock as we await new stock from France. This includes our Bisques. It may be 4-5 months before this stock arrives due to shutdowns of production facilities in France over the past few months. Some deliveries have recently been received and we have replenished stocks of some out-of-stock items.
French Laguiole Cutlery – We are out of stock of a number of items, as are all other retailers. We have just received a large shipment of a number of items that have been out of stock for a little while. More stock is on the way for other items. Use the Waitlist to be notified when the item is back in stock.
Spanish Pantry Products – Some of our Spanish products from the Basque region will be affected by a complete lockdown of regional borders there. This applies particularly to our Guindilla peppers and other vegetables. It may be some months before we receive new stock.
Paella Pans – we are out of stock of Paella pans due to production slowdowns and shutdowns in Spain and shipping delays. A new shipment is due in late October. Use the Waitlist to be notified.
Bonilla a la Vista Potato Chips – we are currently out of stock of the tins and 300g packs as a result of unusual demand and delays in shipping from Spain. More stock is arriving in mid-November. Use the Waitlist to be notified.
Italian Pantry Products – We have recently received a delivery of Italian products but a few specialty items are still in short supply. More shipments are expected over the next couple of months. Use the Waitlist to be notified.
As some of our suppliers primarily service the restaurant industry, which has completely dried up in Victoria, they have significantly cut back on operating hours and staff resulting in longer-than-normal re-supply times. We have been working with them to increase our own stock levels but some items may take a little longer than normal to replenish if out of stock. Please be patient, we are working hard to resupply products as quickly as possible.
If a product is out of stock please use the Waitlist feature. You will be notified by email when that item is back in stock.
Please take care and be safe! We will continue to do our utmost to get your orders delivered promptly and to update you if things change at this end.
And finally, thank you so much for your support.
Céline & Craig
The Culinary Club